Discover everything you need to know and more about Abyiss.
Getting Started
What do I need to start using Abyiss?
To get started, you need to create an account, complete identity verification (KYC or KYB), and connect both your bank account and crypto wallet.
How do I sign up for Abyiss?
Visit our signup page to create an account. Provide basic personal information and follow the steps to verify your identity. Once verified, link your bank account and wallet to begin converting crypto and fiat.
Do I need to complete KYC to use Abyiss?
Yes. To comply with financial regulations and ensure secure transactions, all users must complete a KYC or KYB process as a part of the onboarding process.
What documents are required for KYC?
For initial/basic KYC, you will need a valid government-issued ID. For enchanced KYC (for upgraded transaction limits), you may be asked to provide a selfie and/or proof of address for verification.
Can I onboard/KYB my business entity?
Yes. During the onboarding process, select "Business" and fill out the necessary KYB information.
How do I link my bank account?
You can link your bank account on the bank accounts page. ACH and wire transfers are supported.
How do I connect my crypto wallet?
You can connect wallets on the wallets page. Simply paste your wallet address and select the blockchain.
Using Abyiss
How do I convert cryptocurrency to USD?
Log into your Abyiss account, select the cryptocurrency, enter the desired quantity, then follow the prompts to convert to USD and transfer to your bank account.
What currencies and cryptocurrencies does Abyiss support?
We support USD and a wide range of cryptocurrencies. Visit our supported crypto page for the full list.
How do I choose a blockchain when a crypto is available on multiple chains?
The blockchain is automatically determined based on the wallet you select. If you have wallets across multiple blockchains, select the one you wish to use when confirming the transaction details.
Are there any transaction fees?
Yes, fees vary by transaction type and currency. Abyiss offers fee-less USDC transactions on the Abyiss Pro Plan. Visit our fees page for details.
How do I deposit or withdraw funds?
Deposits and withdrawals can be initiated from your Abyiss dashboard. For fiat, we support ACH and wire. For crypto, enter your destination wallet address.
Are credit cards, debit cards, or PayPal supported?
We offer an alpha version of card and PayPal support for select users on the Abyiss Pro Plan. Contact support for access.
Are there any transaction limits?
Yes, limits depend on your KYC verification level. Check your account dashboard or contact support for more info.
Developers
Do you offer an API?
Yes. Our API allows developers and businesses to integrate Abyiss on/off ramping into their apps. Visit our API documentation to get started.
Do you offer a testnet?
Yes, we offer a testnet environment for development and testing. Learn more in our API documentation.
Security and Privacy
How is my data protected?
We use bank-grade encryption and secure infrastructure to protect your data. Our systems are regularly audited for vulnerabilities.
Is my personal information secure?
Yes. We follow strict privacy protocols. For full details, view our privacy policy.
Support
How can I contact customer support?
Email us at support@abyiss.com or visit our contact page. We’re available 24/7. Sometimes our email responses get sent to the spam folder, so please check there if you do not see a response.
What should I do if I encounter an issue?
Please contact customer support and include relevant details or screenshots. Our team will respond as soon as possible.
How can I provide feedback or suggestions?
We welcome your feedback! Please send us your suggestions via contacting customer support.
I have another question not listed here. How can I get help?
If you have any other questions, please send us your suggestions via contacting customer support. We’re here to help!
Regulations and Compliance
What licenses does Abyiss hold?
Abyiss is registered as a Money Services Business (MSB) in the United States. See our licensing page for more information.
Is Abyiss available in my country?
Abyiss currently operates in select jurisdictions. Please refer to our supported countries list or contact support to check availability in your region.